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Tuesday, April 7, 2020

Cyber insurance and Covid-19 FAQ

Frequently asked questions about our cyber insurance during the Covid-19 outbreak

Over the last couple of weeks Bewica has received a number of questions from clients about how Coronavirus impacts cyber insurance coverage. 

Below are some of the most frequent questions and our answers to them:

Does Bewica cyber insurance cover working from home?

Yes, provided that the security requirements you agreed to upon purchasing the policy continue to be met such as antivirus being in-place on company devices.

Is there any impact on claims service?

While our 24/7 breach response hotline call centre is presently operating, this may change in the current unprecedented situation.  We ask that you use the email address; [email protected] to report any new cyber incidents.  This email is monitored 24 hours a day, 7 days a week by a distributed team of incident managers who will call you back to provide assistance within 2 hours of your email, although often it is within 15 minutes.

Is Bewica providing any additional help to businesses to reduce risk during this time?

All our policies include access to our cyber risk platform which offers tools such as phishing training, addressing one of the key risks that have increased during the Covid outbreak.

To get access to the cyber risk platform, please visit our sign up page and simply enter your policy number to start setup. Else if you prefer you can send us an email to [email protected] or ask your broker to help you get access. 

We have recently also published a blog article outlining some of the important risks to businesses and outlining some key steps you can take to protect your business.

The Bewica team is currently working remotely but continues to operate otherwise as normal. If you have any questions or queries please do call us on 020 3026 5840 (9am-6pm, Monday to Friday) or email us at [email protected]

Wishing you all the best in these unusual times and please do stay cyber safe!

Your Bewica Team

Eva Berg-Winters