Complaints policy

Our mission is to help companies be more secure. We strive to become better in this each day and welcome your feedback on how to improve our services to you.

However, we understand that there may be times when you may feel dissatisfied with our services.

Should you wish to raise a complaint, please contact us on:

For a complaint that relates to our website or our cyber security proposition, please reach out directly to the Bewica team:

Live chat: which can be found on our homepage
Email: [email protected]
Address: Bewica Limited, Crown House, 27 Old Gloucester Street, London, WC1N 3AX

For a complaint that relates to the insurance product:

Canopius Managing Agents Limited
Gallery 91
Lime Street
United Kingdom

Email: [email protected]
Telephone: +44 (0)20 7337 3700

If you remain dissatisfied, you may refer your complaint to Lloyd’s who will investigate and provide a response. See:

Ultimately, if you remain dissatisfied you may in writing refer your complaint to the Financial Ombudsman Service (FOS). See:

In the unlikely event that your complaint has still not been resolved, you may have the right to refer your complaint to the Financial Ombudsman Service. Details of the service that they provide can be found at